Improved Notifications

Monday, April 18, 2016

We have revised and improved our credit management strategy and from 20th May 2016 we will be changing the times in which invoices are generated and become due, also when reminder notices are sent out to give our customers more notice of an invoice being generated and more time to arrange payment.

14 days before renewal date - Invoice will be generated and the due date is the renewal date.

3 days before the due date - If there is a credit card stored on file we will attempt to charge the credit card, this allows customers extra time to make alternate arrangements if the credit card payment fails.

2 days before due date - A reminder will be sent advising that the due date is two days away.

Due date - The invoice is due and should be paid on or before this date.

7 days after due date - An overdue notice will be sent advising that the invoice is now overdue and payment should be made immediately.

14 days after due date - A second overdue notice will be sent advising that the invoice remains unpaid and that suspension of the service will take place in 7 days if the invoice remains unpaid.

21 days after due date - The service will be suspended and a third notice will be sent advising that due to the invoice being unpaid the service has been suspended and full payment will be required in order to have the service unsuspended. The notice will also advise that if payment is not received within the next 7 days the service will be terminated and any data associated with the service will be removed.

28 days after due date - The service is terminated and any active website, database, files, hosted DNS etc will be lost.

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